Privacy Policy

The China Logistic Hub entity identified in your account, order, invoice, or payment record is the primary controller for that activity. Affiliated entities may act as controllers or processors for local operations and support. Contact privacy@chinalogistichub.com for the entity and safeguards applicable to your record.

We collect data needed to operate a B2B logistics and payment workflow.

• Account and business data: name, email, phone, role, company, registration, tax, license, beneficial-owner, and authority records.
• Shipment and communication data: routes, cargo, quotes, invoices, messages, documents, receipts, tracking events, and support records.
• Payment and bank data: billing identity, transaction amount and currency, service fee, payment status, provider identifiers, masked payment details, carrier bank instructions, bank-verification evidence, refunds, disputes, remittances, and reconciliation records.
• Security and usage data: IP address, device and browser data, sign-in events, audit trails, consent version, timestamp, and technical diagnostics.

Card information is collected through the approved provider’s secured interface. We do not intentionally receive or store full primary account numbers or card security codes. We may receive tokens, payment-method type, card brand, expiry, last four digits, transaction status, fraud signals, and dispute information from the provider.

We use data to perform contracts, operate requests and shipments, verify businesses and signers, share authorized bank instructions, process or reconcile payments, remit carrier principal, prevent fraud, perform sanctions and compliance checks, resolve disputes, secure the Service, provide support, keep legal and tax records, and comply with lawful requests. Depending on the jurisdiction, our bases include contract performance, legal obligation, legitimate interests, and consent where required.

We disclose only what is reasonably necessary to the customer or carrier involved in a transaction; payment processors such as Stripe; banks and payout partners; identity, KYB, sanctions, fraud, cloud, email, analytics, and support providers; professional advisers; insurers; authorities; and affiliated entities. We do not sell personal data. A provider’s own terms and privacy policy govern its independent processing.

Logistics transactions can involve the United States, China, Türkiye, and other countries. Where required, we use contractual, organizational, and technical safeguards for cross-border transfers. Local mandatory transfer or localization rules continue to apply.

We retain data only as long as reasonably necessary for the purposes above. Account data is generally kept while the account is active; security logs follow the configured retention schedule; and transaction, invoice, KYB, consent, dispute, tax, and remittance evidence may be retained for the period required by applicable law, payment-network rules, limitation periods, or an active claim. Deletion requests do not override mandatory retention.

We use access controls, encryption for sensitive bank identifiers, audit logging, separation of duties, and provider-hosted card collection. No system is perfectly secure. Report suspected unauthorized access to security@chinalogistichub.com.

Depending on your location, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about disclosures. Use Settings → Privacy or email privacy@chinalogistichub.com. You may also complain to the relevant supervisory authority.

See the Cookie Policy for browser storage and analytics choices. Privacy questions and requests: privacy@chinalogistichub.com.