In the mobile app
- 1Open the Account tab while signed in.
- 2Select Permanently delete my account.
- 3Review the warning and confirm Delete account.
Privacy controls
Delete your account and personal data
You can start account deletion from the China Logistic Hub mobile app or from your signed-in web account. The deletion action is available without contacting support.
On the web
- 1Sign in to your China Logistic Hub account.
- 2Open Settings, then Privacy.
- 3Enter the confirmation phrase exactly and confirm the deletion.
Required confirmation phrase
DELETE MY ACCOUNTSubscriptions are separate. Deleting your account does not automatically cancel an Apple App Store or Google Play subscription. Cancel an active store subscription before deleting the account.
What happens to your data
Personal access is removed; required business records stay protected
Deleted or anonymized
Your sign-in credentials and push tokens are removed. Your email, name and phone are anonymized, and account access is disabled.
Legally retained
Audit logs are normally retained for 365 days. Invoices and shipment records may be retained for 7-10 years where tax, trade or other laws require it.
When it takes effect
The authenticated deletion action takes effect when the request succeeds. You are signed out and cannot restore the account through the app.
Deletion applies to the personal account. Some company, shipment, invoice, dispute, fraud-prevention or compliance records may remain where they belong to another party or must be kept by law. You may ask the privacy team to review additional personal data associated with your account.
Cannot sign in or need help?
Email the privacy team from the address associated with your account. We may need to verify your identity before acting on an email request.